Refund and Returns Policy

At Flamingo Furniture, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

  1. Return Eligibility

You may request a return if:

  • The product is defective, damaged, or not as described.
  • The return request is made within 7 days of delivery.
  • The product is unused, in its original condition, and in the original packaging.

Custom-made or clearance items are not eligible for return unless faulty.

  1. Return Process

  1. Contact our customer support team at [insert email/phone number] with your order details and issue description.
  2. Our team will arrange inspection and collection of the item if approved.
  3. Once received, the product will be checked for eligibility.

  1. Refunds

  • Approved refunds will be processed within 7–10 business days after product inspection.
  • Refunds will be made via the original payment method.
  • Shipping or installation fees (if any) are non-refundable.

  1. Exchanges

If you wish to exchange an item for another product or model, contact our support team. Exchanges are subject to product availability and approval.

  1. Damaged or Defective Products

If your order arrives damaged, please notify us within 24 hours of delivery with photos or videos. We will arrange replacement or repair as applicable.

  1. Cancellation Policy

  • Orders can be canceled before dispatch for a full refund.
  • Once shipped, standard return rules apply.

  1. Contact Us

For any queries related to returns or refunds, reach out to +971 6 559 6744‪